3LOVEPLUG OPERATES A 14 DAYS RETURN POLICY AFTER RECEIVING PARCEL.
WE SUGGEST TO CHECK EACH PRODUCT MEASUREMENT IN ADVANCE, TO MAKE SURE THE SIZING IS SUITABLE.
IF YOU WOULD LIKE TO EXCHANGE AN ITEM OR GET A CREDIT NOTE, PLEASE CONTACT US DIRECTLY.
ALL RETURNS NEED TO BE MADE WITHIN 14 DAYS OF RECEIVING ITEM.
PLEASE NOTE THAT THE PRODUCT MUST BE SHIPPED BACK TO US AT YOUR OWN EXPENSE.
IF YOU WANT TO CANCEL YOUR ORDER, YOU MUST DO SO WITHIN 48 HOURS. IF THE ORDER HAS ALREADY BEEN SHIPPED (OR 48 HOURS HAVE PASSED), WE WON'T BE ABLE TO OFFER A CANCELLATION.
IT IS THE CUSTOMERS RESPONSIBILITY TO PROVIDE AN ACCURATE DELIVERY ADDRESS ANY ORDERS LOST OR NOT DELIVERED DUE TO AN INCORRECT ADDRESS PROVIDED WILL NOT BE REIMBURSED.
WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT HI@3LOVEPLUG.COM
IN THE EVENT OF RECEIVING AN ITEM WITH A GENUINE FAULT, PLEASE REPORT THIS FAULT TO US IMMEDIATELY.
AT THIS POINT YOU MAY BE OFFERED A REFUND OR A REPLACEMENT.
IF A REPLACEMENT IS CHOSEN THEN WE WILL SHIP THIS TO YOU AT OUR EXPENSE.
IF A REFUND IS CHOSEN WE WILL REFUND SHIPPING COST TO RETURN ITEM
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
MOST INTERNATIONAL ORDERS ARE DELIVERED WITHIN 3 WEEKS OF SHIPPING CONFIRMATION
EXPRESS SHIPPING IS CONSIDERABLY FASTER BUT CAN BE EXTENDED IF A PRODUCT IS MADE TO ORDER AND DEPENDANT ON DELIVERY LOCATION
SHIPPING RATES ARE CALCULATED AT CHECKOUT
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!